Terms and Conditions
Look Heloo’s website lookheloo.com can be accessed via the internet and/or mobile application.

The content and services available on the Site are provided to you in accordance with the following terms and conditions, our Privacy Policy and other terms, conditions and policies that you may find through our Site regarding specific functions, features, offers or customer service, all of which are considered part of or incorporated into these terms and conditions (generally, the “Terms and Conditions”). “).

Your access to or use of the site constitutes an acknowledgment by you that you have read, understood and agreed to be bound by these terms and conditions fully, unconditionally.

We grant you a personal, non-transferable, transferable, revocable authority to use the software we make available to you as part of the Website, for the sole purpose of enabling you to use and enjoy the benefits of our Services, as established by Look Heloo and in the manner permitted by the Terms and Conditions.

Commercial use or use on behalf of third parties is prohibited, unless expressly permitted in writing in advance. Any breach of these Terms and Conditions shall result in the immediate termination of the license granted under this paragraph without notice to you, and without prejudice to any other rights.

All copyrights, trademarks, trade names, trade dress, designs and “features” of the Website and any other form of intellectual property, materials and other rights associated with the Website, including software, HTML and other code used in the Website, page titles, images or Text, illustrations, formats, logos, designs, icons, images, software, music tracks, downloads or videos (collectively, the “Intellectual Property”), are — and shall remain at all times the original property and right of Look Heloo and/or are the property of the owner All of them, as they are protected by the Sultanate of Oman and international trademark and copyright laws.

The Intellectual Property and all other material displayed on our Website may be accessed, viewed, downloaded and printed for personal, non-commercial use only as we expressly authorize them to and/or their third party licensors.

but (1) provided that you do not modify or alter the intellectual property in any way,

(2) and to not provide or make available the intellectual property to any third party as a form of commerce. You will not acquire any copyright, trademark or other proprietary right whatsoever in connection with the intellectual property. No license, right or interest in any materials or software shall vest in you as a consequence of your use of this website or your access to, viewing, downloading or printing of the intellectual property.

You may not copy (except as set forth above), publish, broadcast, distribute, display, modify, create derivative works from, sell or engage in any sale or exploitation of any Intellectual Property Materials or from our Website in any way. any form, whether in whole or in part. Intellectual property may only be used as a shopping resource. Any other use of intellectual property, including copying, modifying, distributing, broadcasting, republishing, displaying or performing it, is strictly prohibited.

Look Heloo is the exclusive owner or licensee of the intellectual property (as applicable), and the exclusive licensee of the domain name lookheloo.com and www.lookheloo.om

At Look Heloo we provide content owned by third parties (“Third Party Content”) or links to third party websites (“Third Party Sites”) as a service for those interested in this information. We do not monitor any third-party content or third-party websites, do not endorse their content and have no control over them, and the inclusion of links to third-party content or third-party websites does not imply any association or relationship between Look Heloo and related third parties.

At Look Heloo, we include or endorse the accuracy or completeness of any third party content or any third party websites and do not endorse their accuracy or completeness. We are not responsible for updating or reviewing third party content or third party websites. YOUR USE OF THIRD PARTY CONTENT AND THIRD PARTY SITES IS AT YOUR OWN RISK. and does not necessarily reflect the content of third parties, including comments by users of third-party content that are received by Look Heloo, and Look Heloo’s own views.

In light of the foregoing, at Look Heloo we will not be liable for any reason whatsoever for Third Party Content and/or Third Party Sites, including but not limited to the provision of external sources, content, commercial advertisements, products, or services, or Any information, or other data available on the Website or from external sources.

The purchase of Products through the Website is exclusively for parties who can legally enter into contracts on the Internet in accordance with the laws of the Sultanate of Oman.

In order to make purchases on the Website, you must provide your personal data, including your real name and surname, valid mobile phone number, valid email address, payment details, valid billing address and other information requested as scheduled. You represent and warrant that the payment details you provide are valid, complete and correct, and you confirm that you are the person referred to in the billing information provided.

The Website is only available to persons who meet Look Heloo eligibility requirements and electronic payment, those who hold a valid credit card issued by a bank acceptable to Look Heloo, and those who have authorized us to debit their credit cards for the total price value of the products they purchase, including any taxes or delivery charges, if any. Products purchased are for personal use or as a gift only, and may not be resold or used for commercial purposes or for any other commercial gain. Look Heloo reserves the right to place limits on multiple quantities of an item, which are shipped to the customer or to one particular address.

When you order a product(s), you expressly authorize Look Heloo to verify your credit card and to transfer, send or obtain your credit card information or credit report information (including any updated information) to or from third parties to authenticate your identity and verify Validity of your credit card and for initial authorization to use the card and/or authorization of individual purchases, as we deem necessary. You agree that we may use the personal information you provide for the purpose of performing necessary anti-fraud checks and that such personal information may be disclosed to a credit reference or anti-fraud agency, which may maintain a record of that information.

Please refer to our Privacy Policy for information regarding how we use your data.

Products available on the Website, including any samples or gifts with purchases that we may offer to you, are for personal use or gifts only. You may not sell or resell any products you purchase or otherwise obtain from Look Heloo.

There may be a slight difference in the design of the outer shape of the “package – carton” of the product received by the customer and the image of its display on Look Heloo website, due to a newer design for the package or the outer carton of the product by the manufacturer
But this does not mean that the content of the product is different, and in Look Solution we guarantee this to you, and we always strive to update and renew the images of displaying products periodically.

Products offered for sale on the Website are subject to acceptance and availability. If, for any reason, we are unable to provide a particular product, we will inform you as soon as possible and cancel your entire order.

All applications are subject to acceptance. We reserve the right to refuse or cancel an order for any reason, including inaccuracies or errors in product or pricing information, or because we are unable to obtain authorization to charge the price, because there are delivery restrictions that apply to a particular piece, or because The item ordered does not meet our quality control standards and is being recalled, or because you do not meet the eligibility criteria set out in the Terms and Conditions or because of any other issue we discover.

At Look Heloo we will keep a record of your transactions for a minimum of ten years and we will keep that record for a reasonable period.

Once your order has been placed, you will receive an email with your order details. This email is not an acceptance of your request, but rather a confirmation that we have received your request.

One of our employees will contact you to confirm your request, and in the event that our staff is unable to reach you on the number you provided when registering, you will receive an email asking you to respond to confirm your request. Even in the absence of confirmation, the initial request will also be processed.

If the order is not cancelled, acceptance of your order will be complete when we have filled it out. At this point you will receive a second email to confirm that your application has been accepted and sent. Accordingly, the sales contract is concluded in the Sultanate of Oman at the moment of approval, and the language of the contract will be Arabic. It is not from the third party payment processor that we use or the carrier that we nominate to deliver the order on behalf of Look Heloo.

We may refuse to process a Transaction for any reason and may refuse to transmit to anyone at any time in our sole and absolute discretion. We will not be liable to you or any third party for any product, including any samples or gifts with purchases, that we withdraw from the Website, whether or not such product is sold, nor are we responsible for our removal, testing, or auditing. or our editing of any material or content on the Website, our refusal to process a transaction, or the invalidation or suspension of any transaction after processing has begun.

We make every effort to ensure that all details on the Website are accurate, however from time to time we may discover an error in the pricing of Products. If we discover an error in the price of a product included in your order, we will inform you as soon as possible. We will not be obligated to accept or fulfill an order for a product that was advertised at an incorrect price, and we reserve the right to cancel such an order that has already been accepted or is on its way to you. In the event that you order a product with the wrong price, we will send you an email or call you to inform you that we have not accepted your order and/or that your order has been cancelled. If you have already paid for the product(s), we will refund the full amount as soon as we can. In the event that products are returned on their way to you, we will process the refund as soon as we receive the products.

By confirming your purchase at the end of order processing, you agree to accept and pay the full amount due for the product(s) as set out in your order, including any delivery charges applicable to such order.

Prices include VAT applicable on the day of ordering. Any change in the applicable VAT rate will be automatically reflected in the price of the products that Look Heloo offers for sale on its website.

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All forms of credit card payments are subject to data validation and authorization checks by the card issuer. If the credit card issuer refuses to authorize the payment, we will not be responsible for any delay or non-delivery. We will cancel your order and may contact you to choose an alternative method of payment.

The data on the credit card used for payment must match the exact credit card holder information that is registered with the card issuer. Payment will be approved and placed on hold when placing your order, and the amount will be deducted from your account upon completion of your order. You also confirm that the credit card used is yours or that you have been specifically authorized by the credit card owner to use it.

No credit card data will be stored, sold to, displayed on or rented to any third parties except in connection with our online payment gateway service provider.

At Look Heloo we handle the delivery of products within the Sultanate of Oman through the shipping company contracting with us, and according to our estimate, your order is expected to arrive within two (2) to five (5) working days starting from the day on which your order is confirmed via an email message and depending on your state.

Delivery charges, if any, will be added to the order price and will be shown separately on the order form during the payment check and review process.

In the event that no one is available to receive your order, you will have the option of arranging an alternate delivery date or obtaining additional information about receiving your order from the delivery company. If you are unable to receive your order in the second delivery attempt, you may have to pay an additional delivery fee for any further delivery attempt.

Orders are delivered from Saturday to Thursday, excluding Friday and public holidays.

At Look Heloo, our goal is to ensure that our customers are satisfied with their purchases from us. Please refer to our Exchange and Return Policy for information on how to exchange and return.

We understand that sometimes you may change your mind about a purchase. If you change your mind before receiving your order, simply contact Customer Service at 72225200 to cancel your order and we will do our best to cancel it provided your order has not already been fulfilled.

If this happens, we will treat the cancellation as a return. In any case, you can always contact our customer service, and they will be happy to assist you.

We reserve the right to modify these terms and conditions at any time without notice to you. Any modifications to these terms and conditions will be effective once they are posted on our website. Your continued use of the Website (or any of our other websites) after such a change constitutes your agreement to be bound by the revised Terms and Conditions. Please read and review the terms and conditions again and again. If you do not agree to any change in the terms and conditions, then you must immediately stop using the website.

These Terms and Conditions constitute the entire legal agreement between you and Look Heloo, and govern and regulate your use of the Website and all services and products available on it, and completely replace any previous agreements between you and Look Heloo with respect to the same purpose.
You acknowledge and agree that the form and nature of the Services may change from time to time without prior notice to you, and Look Heloo may stop providing the Services (or any features included in them) to you or users.

You understand that we grant the operators of public search engines permission to use web spiders to copy material from the Website for the sole purpose of creating publicly available search indicators that include the material, and we reserve the right to revoke these exceptions, either generally or in specific cases.

You understand and realize that you are solely responsible (and that we are not liable to you or any third party) for any breach of your obligations under the Terms and Conditions and for the consequences (including any loss or damage we may suffer) of any such breach.

The failure to exercise or enforce Look Heloo, or its delay in exercising or enforcing any legal right or remedy, shall not be construed as a formal waiver of Look Heloo rights.

You and Lok Heloo are independent contractors, and these Terms and Conditions, including but not limited to the submission, transmission, broadcast or distribution of Your Content, whether in whole or in part, do not constitute a partnership, joint venture, business, franchise relationship, or Agency between you and Luke Heloo. Neither party will have the power to bind or impose obligations on the other party on its behalf without the other party’s prior written consent. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any capacity not expressly set forth in the Terms and Conditions. Neither party (or any of its agents) may declare that it represents the other party or is authorized to act as its representative or consider itself as its representative, nor may any party impose any responsibility or obligation on the other party on its behalf or in its name, unless specifically provided for in these terms and conditions.

If any provision of these Terms and Conditions is held to be illegal or unenforceable, the other Terms and Conditions shall not be affected and shall remain in full force and effect.

These terms and conditions are available in both English and Arabic. In the event of any conflict between the English text and the Arabic text, the Arabic text shall prevail.

These terms and conditions are governed by the laws of the Sultanate of Oman, and all disputes arising out of the enforcement of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Sultanate of Oman.

If you have any questions about the terms and conditions or any aspect of your order.

Please contact us at info@lookheloo.com

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